Get answers to some of the most Frequently Asked Questions (FAQs) related to the technology available to Blazers at 外网天堂.

If you still need help, contact our award-winning Solutions Center.

  • Phone 229.245.HELP (4357)

Technology Frequently Asked Questions

Multifactor Authentication (MFA) is a required security method implemented to protect your online accounts and resources by requiring you to verify your identity when you log in. At 外网天堂, multifactor authentication (MFA) is enforced when:

  • Current Students and Alum log in to the My外网天堂 Portal and virtual labs.
  • Employees and Retirees log in to the My外网天堂 Portal, OneUSG, or GeorgiaFIRST Financials, and virtual/remote computers.

外网天堂 Applicants and Students:

Use the the  to look up your unique campus identification number by providing:
  - First Name
  - Last Name
  - Date of Birth
  - Last 4 Social Security Number (SSN) Digits

外网天堂 Employees, Alumni, and Retirees:

Contact Human Resources or the One Card Office

For additional information or assistance, contact the Solutions Center at 229.245.4357

外网天堂 students and employees can learn their 外网天堂 username or email by calling the Solutions Center at 229.245.4357 and verifying:

    • First Name
    • Last Name
    • Date of Birth
    • 外网天堂 ID Number

Most account access and password issues can be resolved with a password reset. The process for resetting your password depends on your role.

外网天堂 Students and Employees

    1. Navigate to iforgot.valdosta.edu
    2. Select "I Don't Know My Password"
    3. Enter the appropriate information
    4. Click the red "Reset" button
    5. Enter and re-enter your new password
    6. Click the grey "Reset Password" button

International 外网天堂 Students

GoVIEW Students

    1. Visit
    2. Enter your username_vsu in the "Username*" field
    3. Click "Submit"
    4. A GoVIEW password reset email will be sent to your My外网天堂 email address, though it may be routed to your junk/spam/clutter folder

IT Tip: Check out How to Create a Strong Password

The My外网天堂 Portal allows you to access most of your 外网天堂 online apps and resources like Email, BlazeVIEW, Banner, Student Online Account and much more. To access the My外网天堂 Portal:

  1. Log into using your 外网天堂 email address and password; authenticate if prompted.
  2. Under the “Quick Links” section, select View All.
  3. Select a Category or use a Keyword Search and select the account you would like to access.

If you need assistance accessing your My外网天堂 account, use the  or contact the Solutions Center at 229.245.4357.

外网天堂 students, employees and visitors can connect their personal devices to the campus wireless networks by going to

For detailed instructions, visit Network Services

Log into campus computers using your My外网天堂 username (without @valdosta.edu) and password. Be sure to log out when you are finished.

Employees: Visit this page for more information.

外网天堂 Card-Swipe Printers are located throughout campus for use by students and employess. These multifunctional printers allow you to:

    • Print from Campus Computers
    • Print from Personal or Mobile Devices
    • Scan to Email

To report an issue or receive additional assistance, contact the Solutions Center at 229.245.4357.

At no charge, active 外网天堂 students and employees can install the latest Microsoft 365 suite of applications on up to five (5) personal PC or Mac computers and up to five (5) personal mobile devices. Alumni and retirees have limited access. 

Visit Microsoft 365 to learn more.

外网天堂-OWNED DEVICES: Active 外网天堂 employees can submit a Software Installation Request through the  to have Microsoft Office and other approved applications installed on a 外网天堂-issued device.

Learn how to clear your browser cache 

Your browser cache is a collection of webpages, including text, images, and other media, that is stored on your device. Although cache makes your browsing experience more efficient, clearing it regularly prevents web-based services from experiencing browser or cache-related issues. 

 

Update your computer clock if your device displays the wrong time (and it is not a time zone issue) or a service uses specific configurations. If your clock is not synchronized, you could experience network and application issues, emails and messaging issues, and files having incorrect time stamps. 

The definition of personally identifiable information (PII) varies among states. For the state of Georgia, in accordance with OCGA 10-1-911, PII includes:

  • 外网天堂 ID Numbers
  • Social Security Number
  • Driver’s License Numbers
  • State Identification Card Numbers
  • Picture IDs
  • Account Numbers
  • Credit/Debit Card Numbers

For tips on security best practices related to PII, check out: 

Email Encryption

Information Security User Awareness

To place an IT work order:

  1. Go to  and log in using your 外网天堂 credentials
  2. Select Issue, Service Request, or Solutons and complete requested information
If none of the available options meet your need, contact the Solutions Center at 229.245.4357

Be prepared to provide information such as:

    • Your 外网天堂 username/email address
    • IT Number(s), if the ticket concerns campus technology
    • Building and Room number(s) for Office or Classroom issues
    • Other details related to the question or issue